Computer and Network Support
Network Design and Setup
Phone and Internet Solutions
When something goes wrong with your computer, everything grinds to a halt. With a standard break/fix service contract, you have to wait for something to break before your provider can fix it. That equation seems to make sense – even though it could easily result in hours of downtime. But what if you could keep your computer network from breaking in the first place? ITinc delivers proactive computer support and maintenance services at a fixed monthly feecalled ManageIT.
Our ManageIT Plan is designed to reduce your IT costs, increase your profits, and mitigate your business risks; we partner with you as your Virtual CIO and IT Department, allowing you to focus on running your small business (10 – 100 employees), not your technology. Our relationship begins with evaluating your current state of technology, including infrastructure, hardware and line-of-business applications, and vendors.
We work with you to identify your critical business processes, pain points and vulnerabilities, and perform a threat analysis to determine your business risks. Completing this process allows us to design a Technology Plan that aligns with your long-term business goals. We become an extension of your business, and true Partner. Our Service Plan is based on a flat monthly fee allowing you the ability to budget your IT costs annually.
We assume both the financial and technical risks in our relationship, fueling our commitment to continuously identify and deliver solutions that improve your efficiencies and reduce downtime – as a true Partner would.
Computer and Network Support
Like having your own IT department – one hour at a time As a small business, you may not need a lot of IT or network support. But when you do need it, you need it NOW. Unfortunately, the last minute is not the best time to find a quality IT service provider. Get ahead of the game by lining up your technology A-team before disaster strikes. With Computer Repair & Network Support services from ITinc, we're there when you need us.
Here are some of our services we have to offer:
- Slow computer or network issues
- Virus or Spyware Removal
- Computer startup problems
- Printer not printing
- Not connecting to the Internet
- Scanner not working
- Wireless network Setup and Securing Access
- New Windows PC or Mac setup
- Data Backup or Recovery
- Business Network Firewall Setup and maintenance
- 24×7 computer server monitor and maintenance
- MS Office Outlook setup with Exchange
- Help Desk services
- New Hire Setup
- iPhone and iPad setup for email – Exchange / gmail
- Android smartphone setup
- BlackBerry smartphone Setup for Exchange / BES or Blackberry Internet Service (BIS)
- Windows SmartPhone setup and configuration
Keep your business data secure and protected Network security is not just about protection from hackers and viruses – it's also about protecting your business from losing time and money to extensive downtime. Small business owners are especially challenged to balance open employee access with the need to protect their networks from harm.
ITinc's certified network security engineers offer a wide range of professional services to help small business and non-profits to identify and eliminate security vulnerabilities, defend against security threats, and recover from the damage caused by a security breach. ITinc provides remote assistance and on premise service.
We also offer ITinc's ManageIT Network Security that includes a managed firewall/VPN appliance, network monitoring, content management/filtering, bandwidth management, and many other network security related services.
Network Design and Setup
For the long-term success of your business, a solid foundation of IT is essential. With Network Design Services from Island Technologies, Inc, we use our depth of experience and industry best practices to build a technology infrastructure that will benefit your business for years to come.
Because your network is designed, created and implemented with your specific needs in mind, the foundation of your business will have the ability to grow and change as your company does – helping you achieve your goals today and in the future.
Improve Server Performance and Virtualization For small businesses in the south Baldwin Area concerned with underutilized servers or escalating IT costs, virtualization offers relief by fundamentally changing the way IT resources are managed and deployed.
Virtualization reduce hardware costs, save space in the data center or server room, provides unmatched flexibility, performance, and utilization by allowing you to move server workloads from one virtual workspace to the next, maximizing server resources on the fly based on your business needs. According to VMware, SMBs (small and medium businesses) are adopting virtualization for a variety of reasons.
The number one reason cited is to improve server utilization; 72% of SMBs chose virtualization for this reason. But that's not the only benefit: 57% sought to reduce or contain the number of servers, 49% to improve security, 48% to improve availability and uptime, 47% to improve server and application management, and 47% to improve data backup and protection.
Virtualization can help your company by offering:
- Fast provisioning and dynamic load balancing: for improved application performance
- Minimize IT outage and data loss: virtualization's single-system image makes disaster recovery painless
- Consolidated hardware with optimized workloads – increase utilization to accomplish more with fewer servers
- Reduced energy usage – fewer servers means lower electricity and cooling bills and a smaller carbon footprint
Save time spent on routine IT tasks and save money: reduce system administration time on adding and managing new server workloads, adding new employees or developing and launching new applications. Desktop Virtualization Improved security, manageability and flexibility Like server technology, 90-95% of desktop resources sit idle at any given time.
Desktop Virtualization is the use of software to separate the operating system, applications and associated data from the user's computer, which can reduce the cost management, improve security and availability.
According to desktop virtualization software vendors, VMware, Citrix and Microsoft, the key benefits are:
- Reduced total cost of ownership depending the choice of software and hardware
- Reduced energy needed
- Improved security, patch management and data access
- Reduced maintenance costs
- User can access and work on their hosted or virtual desktop from anywhere and anytime
Phone and Internet Solutions
Finally – VoIP for small businesses As a small business you need every advantage you can get to compete against bigger companies with bigger resources. ITinc is proud to provide our clients with a cost-effective, enterprise-class solution that is easy to use and manage.
If your business or non-profit organization is thinking about a new phone system (PBX), let ITinc share with you the benefits of VoIP (Voice over IP), and introduce you to features such as Unified Messaging – where all of your voicemails are forwarded to your email for the ability to retrieve and forward messages to and from anyone to anywhere.
Find Me, Follow Me, where your calls can ring at your office phone, then your cell phone, then your home office or elsewhere while traveling – always maintaining your availability to your clients.
A full-featured PC desktop, available from any computer, any time ITinc delivers a groundbreaking enterprise-class solution to small businesses – a Microsoft Windows "desktop" filled with the industry's most popular business applications, available from any computer with access to the Internet.
The Virtual Desktop enables you to bring your computing environment from the office to your home to any Internet-connected personal computer, without taking along a laptop or storage media – a Web address is all you need. And using the Virtual Desktop is nearly transparent for the end user, with full application features and performance supported, including local and remote storage and printing of your files.
You have decided to select electronic medical record system for your office. Great! You go online and you find there are literally hundreds of vendors touting they have the best electronic medical records and practice management software. You have everything from FREE EMR to web based EMR. You even have hospitals subsidizing the cost of the software and tempting you to choose the software that works for them.
How do you decide what is best for your practice? How do you decide if the software decided by the hospital is going to be flexible to work for your practice? You really need an independent EMR Consultant (EMR Consulting) who can guide you through this maze and provide you with unbiased opinion of each vendor and make you aware of the potential pitfalls of the various EMR Software. A simple question you need to ask yourself when someone is offering the software for FREE? The answer is…Would you purchase it if it was not free.
Do you see yourself using the software? Is it going to slow you down? Is it going to have you work longer over the weekends and nights? With Meaningful Use guidelines already defined, now is the time to start evaluating EMR software and think of starting to implement it. We at Island Technologies will do the work for you. Call us for a free on-site consultation and let us help you to decide what is right for you.